AWS Contact Center
Category: AWS Cloud Financial Management
Understanding Amazon Chime SDK costs in AWS Cost Explorer
Purpose Are you deploying communication solutions with Amazon Chime SDK but finding it challenging to track and optimize your spending? This blog is essential for developers, product managers, and finance teams who need clear visibility into their Amazon Chime SDK costs. Whether you’re building video conferencing applications, audio solutions, or messaging features, understanding how these […]
Visualize and optimize your Amazon Connect costs with the Cost Insight Dashboard
Contact center leaders continually seek enhanced visibility into their Amazon Connect costs to make informed operational decisions. Today, we’re introducing the Amazon Connect Cost Insight Dashboard, a powerful solution that transforms your raw billing data into actionable insights. This purpose-built tool provides comprehensive cost analysis capabilities specifically designed for contact center optimization, enabling you to […]
Announcing more granular billing for Amazon Connect
Introduction Amazon Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. In the contact center space, organizations today want more insight into their operational costs. Customers may have disparate cost centers for their contact center workloads like lines of business or multiple brands. […]