AWS Contact Center

Category: Amazon Simple Storage Service (S3)

Agent CCP Call Statistics

Assist agents and enrich system metrics with Amazon Connect

Agents are a core part of a contact centre. At peak times, they manage long queues and look through multiple systems for the information requested by their customers. During a call, agents may need to reconfirm information with the customer that they already gave in the Interactive Voice Response (IVR) system. This may include the […]

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Provide easy communication with doctors and streamline billing for patients with Amazon Connect

The COVID-19 pandemic has forced many service industries to provide remote alternatives. The contact center has become a valuable resource for their customers. For healthcare providers, telehealth visits are a core service that may be supported by a contact center. However, legacy contact centers often make it difficult for patients to connect with their health […]

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Restrict Access to your Amazon Connect S3 Bucket

This blog post describes how to create customer access policies to Amazon S3. These buckets are by default not public, and this blog takes it further by locking the bucket to Amazon Connect where your Amazon Connect reports and call recordings are stored. By using appropriate permissions assigned to your Amazon Connect account, you can view scheduled […]

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