AWS Contact Center

Category: Industries

Just Energy powers up their contact center innovation with Amazon Connect

Introduction In this blog post, Just Energy will share why they moved to a cloud-based contact center with Amazon Connect and how the change helped them overcome challenges they faced with their legacy contact center platform. Just Energy is a leading North American distributor of electricity and natural gas. With over 20 years of experience, […]

Provide easy communication with doctors and streamline billing for patients with Amazon Connect

The COVID-19 pandemic has forced many service industries to provide remote alternatives. The contact center has become a valuable resource for their customers. For healthcare providers, telehealth visits are a core service that may be supported by a contact center. However, legacy contact centers often make it difficult for patients to connect with their health […]