AWS DevOps & Developer Productivity Blog

Ray Hodges

Author: Ray Hodges

Ray Hodges is a Senior Technical Account Manager at Amazon Web Services, where he's been guiding some of the world's largest enterprises through their cloud journeys. Ray partners with Fortune 100 customers — most notably, a large financial institution — to drive transformative outcomes in operational resilience, observability modernization, and enterprise-scale cloud operations. Ray leads many operations and resiliency efforts. Prior to AWS, Ray built 25+ years of enterprise IT expertise as an Enterprise Architect at Atos and Senior Architect at IBM, where he led large-scale private cloud implementations and pioneered PaaS delivery models. He is an AWS Certified Solutions Architect Professional, and brings deep cross-domain expertise spanning architecture, security, operations, and service management — all with a relentless focus on driving resilient business outcomes through technology.

Building an end-to-end agentic SRE using AWS DevOps Agent

Introduction As modern applications evolve into complex ecosystems of serverless functions, microservices, and event-driven architectures, incident response becomes increasingly challenging. DevOps and SRE teams spend hours manually correlating data across observability tools and troubleshooting issues, racing against SLA deadlines. This reactive firefighting drains productivity, degrades reliability, and delays innovation. AWS DevOps Agent provides an opportunity […]