Category: Customer Enablement

We talk a lot about organizational agility. But what exactly does the term mean? By now, Agile software development and agile IT capability delivery have taken on a fairly precise meaning, even if it’s sometimes misunderstood. But one goal of IT agility is to support organizational agility, which is certainly a broader concept and more […]

by John Brigden, VP of AWS Managed Services Introduction by Mark Schwartz In the digital world, speed is all-important. Short lead times allow companies to get products to market faster; build their products in fast, low-risk increments that incorporate customer feedback; respond quickly to disruption; and reduce risk through rapid customer testing and timely response […]

Operations in Mind: Building Amazing Stories by Design by James Windsor, Business Development Manager (ANZ), AWS Managed Services (AMS) introduction by Mark Schwartz, AWS Enterprise Strategist In this guest post, James Windsor from AWS Managed Services (AMS) talks about working backwards from a vision of what you want your organization to be, to make decisions […]

by Vieng Soukhavong, Global Sentinel Ops Leader, AWS Managed Cloud Introduction by Mark Schwartz, Enterprise Strategist This is the second post in our series from Amazon Managed Services (AMS), presenting what they have learned about operating effectively in the cloud. An important principle in the cloud and DevOps world is to design for operations. Code […]

by Sid Arora, Sr. Product Manager, AWS Managed Services and Vieng Soukhavong, Global Head of Operations for AWS Managed Services introduction by Mark Schwartz, Enterprise Strategist Our Amazon Managed Services (AMS) group operates customer workloads in the cloud. It has learned a great deal from doing so and has devised innovative solutions for achieving high levels of reliability […]

by Barb Malik, Principal Tech Delivery Manager, AWS Managed Services Introduction by Mark Schwartz Lift and Shift? Or refactor as you shift? This question comes up often in our conversations with enterprise leaders. To make the most of the cloud, legacy applications would need to be updated to take advantage of the cloud’s unique capabilities—become […]

We’ve probably all heard the DevOps principle “you build it, you run it.” In theory, DevOps makes each team responsible for both the development and operation of its code, giving DevOps teams complete responsibility — and complete visibility and transparency — for the entire value stream, including not just coding, testing, securing, and complying, but even the business results […]

Automation is good, so long as you know exactly where to put the machine. -Eliyahu Goldratt I’ve spent time with hundreds of IT executives over the past several years, many of whom are in the process of implementing cloud-first operating models in their enterprises. Among the countless things I’ve learned from these conversations, two things are […]