AWS Cloud Enterprise Strategy Blog

Category: Innovation and Reinvention

Creating Remarkable Customer Experiences: Priorities, Experimentation, and Inclusion

One of the things that I enjoy most about Amazon’s culture is that Customer Obsession is our first leadership principle. I was a customer for 26 years in my various roles at The Coca-Cola Company and benefited from Amazon’s customer obsession. What I found is this often comes down to creating, and constantly making better, […]

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Continuous Transformation: Stop Stopping

We hear a lot of talk these days about digital transformation. Enterprises see that they need to take advantage of new digital technologies and management techniques to become nimbler and to deepen their relationships with customers. Their technology now looks antiquated compared to the digital services they use every day; their processes seem slow compared […]

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The Three Phases of AI Ops: Steps to Intelligent Cloud Operations

by Sid Arora, Sr. Product Manager, AWS Managed Services and Vieng Soukhavong, Global Head of Operations for AWS Managed Services introduction by Mark Schwartz, Enterprise Strategist Our Amazon Managed Services (AMS) group operates customer workloads in the cloud. It has learned a great deal from doing so and has devised innovative solutions for achieving high levels of reliability […]

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The Frozen Middle—Part Two: Thawing

In my previous post I talked about the presumed challenge of the “frozen middle”—the middle managers who seem to resist transformation even when both the leaders of the organization and the hands-on executors want to see it happen. In that post I discussed the changing role of middle management and the critical role middle managers […]

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The Frozen Middle—Part One: Understanding

First in a two-part series In many of our conversations with customers, we hear talk of a “frozen middle”—middle managers in IT who are reluctant to change and either block or slow down attempts at transformation. The idea is that senior leadership wants to gain the benefits of the cloud and digital transformation while line […]

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Addressing the Digital Workforce Gap through Diversity and Inclusion

A frequent topic in our conversations with enterprise leaders is just how difficult it is to find people with the right skills for the digital age. We often suggest that their go-to-strategy should be to grow talent internally, developing the skills of people they already employ (an earlier blog post covers this subject as well). But […]

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