AWS for Industries

Alexa, what’s the weather in Paris?

In his recent blog, Greg Land, worldwide head of accommodations and lodging at Amazon Web Services (AWS), shared survey results that found that 73 percent of hotel guests were more likely to stay at a hotel that offers self-service technology to minimize contact with the staff and other guests. Accommodation providers can provide guests the contactless experience that they crave with Alexa Smart Properties for Hospitality.

Alexa Smart Properties for Hospitality is now officially available in France in collaboration with the Pullman Paris Tour Eiffel from the Accor Group. Guests of the 430-room hotel can enjoy new and customized experiences using an Echo device in their room, such as asking Alexa to set an alarm, requesting housekeeping, playing music, calling the concierge, and more, without picking up the phone or going to the lobby.

In addition, guests can access hotel information, such as breakfast hours, check-out time, or even curated local restaurant recommendations in both French and English, in all rooms.

Alexa can also be configured to allow guests to control and adjust in-room devices, such as lights, thermostats, blinds, and TVs, to their individual preferences. Guests can be given access to thousands of Alexa skills, including playing games, taking guided workouts or meditations, and playing white noise to help them fall asleep.

A private, secure guest experience

Guests’ privacy and security is as important as the hotel experience. All guests can use Alexa without connecting their Amazon account to the Alexa-facilitated device, and voice recordings are not saved. For those who prefer not to use Alexa during their stay, they can simply turn off the Echo smart speaker to electronically disconnect the microphone.

“The Pullman Paris Tour Eiffel is proud to be the first hotel in continental Europe to feature the Alexa Smart Properties for Hospitality solution in its whole room inventory. We designed a customized experience so that guests can enjoy an augmented stay through the convenience of voice control. From welcome messages to booking a fitness class, we thought about experiences that can make our guests’ stays more enjoyable. Our will to innovate has always been driven by our commitment to provide memorable moments to our customers. The addition of Alexa in rooms is a natural step to unlock new ways to personalize hospitality experiences. Our teams will continue to rely on Alexa to create human connections with our guests. That remains a top priority for us,” says Andrès Lopez-Dafonte, hotel manager of Pullman Paris Eiffel Tower.

Expanding to more markets

As hotels continue to seek ways to enhance the guest experience with limited staff, deploying Alexa Smart Properties for Hospitality may be the win-win that they need. Beyond Paris, hotels in other locales are using Alexa Smart Properties, creating value for customers.

The Wynn Las Vegas reported 66.8 percent of guests surveyed prefer a room with an Alexa. The Wynn was able to provide its guests with increased convenience and comfort while in-room using customized Alexa voice experiences.

Edward Wilcock, director of revenue, Mercure Hyde Park in London—one of two Accor properties in the United Kingdom that are using Alexa for Hospitality—says, “Alexa arrived at the perfect time to help our teams by answering many of the common guest queries, along with a potential to increase room service revenue, simply due to the convenience provided by Alexa for ordering hotel services.”

Beyond hotels, Alexa Smart Properties has also been introduced in stadiums, launching at Ascot Racecourse, England. According to George Vaughan, head of technology at Ascot Racecourse, “For the first time, guests have access to a number of voice-activated services delivered directly to their box—including ordering food and beverages; requesting information about Ascot, including race times; shopping from the gift store; and asking a staff member to come and take a bet.”

Alexa Smart Properties for Hospitality can help you enhance the guest experience and improve operational efficiency. Learn more about Alexa Smart Properties.

Shannon Adelman

Shannon Adelman

Shannon leads global operations for the Travel & Hospitality industry at Amazon Web Services (AWS), supporting strategy and execution of go-to-market strategies that help customers accelerate cloud adoption. Prior to joining AWS, Shannon held various leadership roles serving the travel and hospitality industry, including in consulting and tech, and is passionate about using data and insights to help travel industry companies drive strategic decision making. Originally from Los Angeles, she is now based in Washington, DC, and enjoys exploring through food, drink, and nature both while home and in faraway places.

Gabriela Olivares

Gabriela Olivares

Gabriela is member of the Alexa International Marketing team in Europe. She supports with strategies, initiatives, and execution of campaigns across Alexa Smart Properties in order to show our customers the world class AI from Amazon. Prior to joining Amazon, Gabriela had various roles in ecommerce, sales, and innovation, and she is passionate about data analytics as the key for delivering efficient solutions to our customers. Originally from Peru, she is now based in Munich, Germany.

Victoria Day

Victoria Day

Victoria leads Business Development for Alexa Smart Properties in the UK, bringing Alexa experiences at scale to the hospitality industry. She works with solution integrators and providers to develop customized guest, staff and property solutions that support hotel operations and delight guests. Prior to Alexa, Victoria was a senior manager for Amazon Books and Kindle.

Yannick Delessard

Yannick Delessard

Yannick leads Business Development for Alexa Smart Properties in France to bring Alexa experiences at scale in properties such as hotels, vacation rentals, and hospitality locations. He supports brands and solution providers in their strategy to deploy delightful voice experiences for customers and staff members. Prior to Alexa, Yannick worked as senior manager for Amazon Retail in various business and international sales positions.