AWS for Industries

Tag: hotels

Learn how the world’s largest hotel company powered through 2020

Resiliency and agility. While it’s what most companies strive for, the reality for many accommodation and lodging companies is that 2020 has been a year that focused more on enduring. But as the year draws to a close, there’s still time to lay the foundation for future growth. And, while re:Invent 2020 is a terrific […]

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Executive Conversations: Building Resiliency with Pat Pacious, President and Chief Executive Officer, Choice Hotels International

Pat Pacious, President and Chief Executive Officer, Choice Hotels International joins Joanna Todd, AWS’ Head of Worldwide Accommodations and Lodging, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Choice Hotels International is one of the largest and most successful lodging franchisors […]

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Executive Conversations: Building Resiliency with Chris Nassetta, President and CEO, Hilton

Chris Nassetta, President and CEO of Hilton joins David Peller, AWS’ Head of Worldwide Accommodations and Lodging, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more […]

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Executive Conversations: Building Resiliency with Arne Sorenson, President and CEO, Marriott International

Arne Sorenson, President and CEO of Marriott International, joins Joanna Todd, Head of Worldwide Accommodations and Lodging at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Marriott International offers 30 brands and 7,000+ properties across 131 countries […]

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Managing IT costs for travel and hospitality companies — today and every day

As Jeff Bezos stated in Amazon’s latest letter to shareholders, “The ability for organizations to access scalable, dependable, and highly secure computing power…is critical in this situation.” This is particularly true for travel and hospitality companies. Whenever disruption occurs, travel and hospitality companies’ attention turns to dealing with the immediate impact of a rapidly changing, […]

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Planning for recovery: 5 trends to watch in travel and hospitality’s new normal

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

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Preparing for travel and hospitality’s recovery

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

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Learning from the frontlines of travel and hospitality

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]

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Improving customer service interactions in the hospitality industry using Amazon Connect

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

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3 themes in the hospitality industry and what they mean for your business

There is no question that we are living in exciting times, especially with regard to some of the innovations happening in the world of hospitality. For those of us who travel regularly, or anyone who enjoys staying in hotels, dining out, or partaking in the other numerous offerings provided by the hospitality industry, frequent changes […]

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