AWS for Industries

Category: Amazon Lex

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Why Hotel Owners Are Turning to the Cloud To Improve the Guest Experience

I’ve spent most of my career in the travel and hospitality industry. For those of you who have done the same, you know that has meant a lot of ups and downs—9/11, the 2008 financial crisis, and of course, the COVID-19 pandemic. Despite these challenges, the accommodations and lodging industry always bounces back. In fact, […]

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mobile customer verification for travelers

Capa Airline Leaders’ Summit—an AWS Look at How Digital Transformation Is Reinventing the Customer Experience

I recently attended the CAPA Airline Leaders’ Summit – Airlines in Transition in Manchester, United Kingdom. As noted in my previous blog, I was thrilled to engage with my peers in person again and share my thoughts on how airlines are using digital transformation to prepare for the future and to optimize core operations. In […]

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Text-to-order architecture

How Restaurants Can Win Over Generation Z With Text To Order

Introduction Generation Z (Gen Z), the generation born between 1997 to 2012, includes 67 million individuals, or roughly 20 percent of the US population. Gen Z individuals spend more time texting, also known as short messaging service (SMS), on their mobile devices than any other demographic. The pandemic has galvanized most restaurants to add food […]

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How Retailers Can Create an Intelligent Contact Center With Infosys Cortex and Amazon Connect

Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]

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agent vs Amazon Lex costs

Improving Customer Experience and Delivering 94% Savings Using Amazon Lex

Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]

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Businessman and businesswoman wearing face mask meeting during airline flight status

Airports Want to Innovate Faster

I’m fortunate to regularly speak with airport industry leaders. From my conversations with CEOs, as well as commercial, operations, and technology leaders, I’ve noticed a common theme. They are optimistic that the travel industry will continue recovering, and their priority is to improve revenues and the passenger experience. This isn’t surprising given how the industry […]

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How Airports Can Innovate by Obsessing over Passenger Experience

Amazon’s culture of customer obsession and AWS Cloud technology can help airports build what’s next in travel. I recently joined Amazon Web Services (AWS) to lead the worldwide airport industry segment. I’ve worked in airport technology for more than 20 years and I’ve seen airports use new technologies to continuously improve and increase capacity. As a […]

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Reimagining the Restaurant Industry Through Conversational AI

The restaurant industry faced severe challenges during the pandemic. In the United States alone, 110,000 establishments closed. Nearly 2.5 million jobs were erased from pre-pandemic levels. According to the National Restaurant Association sales dropped by $240 billion from an expected $899 billion. Restaurant brands are taking action to preserve their business, improve customer loyalty, and […]

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Amazon Lex provides automatic speech recognition and natural language

FSI Service Spotlight: Amazon Lex

Editor’s note: This is the fifth in a monthly series for Financial Services Industry Service Spotlight. Read Part 4 featuring Amazon Transcribe Read Part 3 featuring Amazon Textract Read Part 2 discussing Amazon Comprehend Read Part 1 highlighting Amazon SageMaker Notebook Instances — Welcome to another edition of the Service Spotlight blog series. In this […]

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Adaptive Analytics in Retail: Influencing Shopper Behaviors and Engagement

No retailer would ever question the importance of data in daily operations. The evolution of operational data in retail decision making—from batch reporting to decision support to business intelligence systems—has been quite profound. Today, adaptive analytic platforms are driving industry innovation so retailers can: Detect critical business signals. Derive the current meaning and predictive insights […]

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