AWS for Industries

Category: Amazon Lex

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Drive Hotel Mobile Adoption with Conversations by NLX

In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption means fewer calls to the front desk and concierge, freeing up staff time to perform […]

AWS Innovation Enables Streamlining of Wind Permits

AWS Collaborates with WindEurope and Accenture to Streamline Wind Permitting in Europe

Wind energy is a strategic industry central to Europe’s energy security strategy. Wind already meets 17% of Europe’s electricity demand today¹. The European Commission wants wind to be half of Europe’s electricity by 2050. This move to clean and renewable energy is critical to decarbonise Europe’s economy but the backlog in wind permitting across Europe […]

Airline Resiliency and Recovery during Operational Disruptions with AWS

Introduction We often take for granted how easy it is to fly across the country or world on any given day. Yet, airlines face challenges, like unplanned weather events, wild fires, geopolitical events, logistical problems, and other external factors that impact their regular operations, more often than you’d expect. Such events lead to irregular operations, […]

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Why Hotel Owners Are Turning to the Cloud To Improve the Guest Experience

I’ve spent most of my career in the travel and hospitality industry. For those of you who have done the same, you know that has meant a lot of ups and downs—9/11, the 2008 financial crisis, and of course, the COVID-19 pandemic. Despite these challenges, the accommodations and lodging industry always bounces back. In fact, […]

mobile customer verification for travelers

Capa Airline Leaders’ Summit—an AWS Look at How Digital Transformation Is Reinventing the Customer Experience

I recently attended the CAPA Airline Leaders’ Summit – Airlines in Transition in Manchester, United Kingdom. As noted in my previous blog, I was thrilled to engage with my peers in person again and share my thoughts on how airlines are using digital transformation to prepare for the future and to optimize core operations. In […]

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How Restaurants Can Win Over Generation Z With Text To Order

Introduction Generation Z (Gen Z), the generation born between 1997 to 2012, includes 67 million individuals, or roughly 20 percent of the US population. Gen Z individuals spend more time texting, also known as short messaging service (SMS), on their mobile devices than any other demographic. The pandemic has galvanized most restaurants to add food […]

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How Retailers Can Create an Intelligent Contact Center With Infosys Cortex and Amazon Connect

Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]

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Improving Customer Experience and Delivering 94% Savings Using Amazon Lex

Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]

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Airports Want to Innovate Faster

I’m fortunate to regularly speak with airport industry leaders. From my conversations with CEOs, as well as commercial, operations, and technology leaders, I’ve noticed a common theme. They are optimistic that the travel industry will continue recovering, and their priority is to improve revenues and the passenger experience. This isn’t surprising given how the industry […]

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How Airports Can Innovate by Obsessing over Passenger Experience

Amazon’s culture of customer obsession and AWS Cloud technology can help airports build what’s next in travel. I recently joined Amazon Web Services (AWS) to lead the worldwide airport industry segment. I’ve worked in airport technology for more than 20 years and I’ve seen airports use new technologies to continuously improve and increase capacity. As a […]