AWS for Industries

Category: Messaging

Meet the Modern Contact Center for Travel and Hospitality

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the Modern Contact Center for Travel and Hospitality. This AWS Service, Amazon Connect, […]

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A How-to Guide for Deploying Amazon Interactive Video Service and Amazon Personalize in Retail

The ever-increasing popularity of live streaming is opening up new opportunities for online customer interactions. With live streaming providing engaging content, it can facilitate the flow of customers into online shopping, joining the shopping experience with other forms of online engagement. Personalized recommendations also allow online stores to pick the right products at the right […]

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In the News: Any Place, Any Time, Any Channel

This article originally appeared on Automotive News. How cloud technology can make call center experiences better for customers and more efficient for automotive brands and business “The sell it and forget it kind of relationship with customers just doesn’t add to a full brand experience,” says Art Schoeller, Vice President and Principal Analyst at Forrester […]

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Improving the Utilization of Wearable Device Data using an AWS Data Lake

The key to meaningful progress in key global healthcare initiatives, like value-based care, reduction in costs, reduction of errors, and improving outcomes, lies within the vast quantity of data from sources ranging from medical imaging to electronic medical records. IDC projects the total universe of healthcare data to grow approximately 400% between 2020 and 2025, […]

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Lessons from Leaders: Retail Digital Transformation in Germany

Germany, a Powerful Force in Retail In 2020, retail revenue in Germany was estimated to be $820 billion. According to Deloitte’s Global Powers of Retailing 2020 study, four of the top 20 largest retailers in the world are German companies: Schwarz Group (Lidl), Aldi, Edeka, and Rewe. And among the 250 largest retailers, 20 are […]

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Multichannel customer engagement for financial services on AWS

Financial services organizations are facing challenges around loyalty, persistent churn, fragmented attention, and driving organic growth. There are external factors contributing to these challenges, such as the widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements around compliance and regulations that makes cumbersome to provide innovation […]

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Using Machine Learning for Programmatic Product Placement in TV Advertising

TripleLift is a technology company rooted at the intersection of creative and media. The company’s real-time advertising platform inserts products and brands natively into media across desktop, mobile, TV, and streaming video. Research shows that native advertising that matches the look and feel of media experiences drives improved consumer recollection and impact. For example, product […]

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re:Invent 2020 – Healthcare Industry Recap

2020 has taught us all a thing or two about adapting to change. Working, meeting with friends, and even doctors’ visits have all gone virtual. AWS re:Invent 2020 was no exception. Our premier event for the year, typically held over the course of one week in Las Vegas, was transformed into a multi-week virtual experience, […]

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Recapping re:Invent: What’s New in Retail

AWS re:Invent 2020, our annual conference for AWS leaders to share the latest advances in AWS technologies, has been a huge success so far. For three weeks, we’ve heard about cutting-edge innovations from keynote speakers, and in this blog, I would like to discuss some of the latest announcements that are most relevant to the […]

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AWS re:Invent 2020 – Power and Utilities Industry Guide

AWS re:Invent routinely fills several Las Vegas venues with standing-room only crowds, but we are bringing it to you with an all-virtual and free event this year. This year’s conference is gearing up to be our biggest yet and we have an exciting program planned for the Power & Utilities industry with five keynotes, 18 […]

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