AWS for Industries
Author: Darren Roback
Darren is a Sr. Solutions Architect with Amazon Web Services based in St. Louis, Missouri. He has 20 years of experience in IT and is passionate about Data Analytics, Generative AI, Internet of Things (IoT), and Security and Compliance. At AWS, Darren partners with energy and utility customers to help them solve business challenges with AWS technology. Outside of work, he enjoys woodworking and spending time with his family.
Energy Virtual Assistant: transforming utility customer service with AWS Generative AI
In an era of increasing digital transformation, electric utility providers are facing unprecedented challenges in meeting customer expectations for quick, efficient, and accessible service. Utility contact centers in particular face unique challenges in delivering effective customer service. Traditional Interactive Voice Response (IVR) systems can effectively handle direct, well-defined requests through touch-tone or basic voice commands, […]