AWS for Industries
Author: Massimo Sassi
Massimo Sassi is a Solutions Architect in the Telco Industry Business Unit at AWS. With over 25 years of experience in the telecom industry, Massimo helps customers leverage the power of AWS services to build innovative solutions that address the unique challenges facing telecommunications providers. In his free time, Massimo enjoys music, playing tennis, and spending time with his family.
Elevating customer experience with generative AI and Telecom APIs using Agents for Amazon Bedrock
As customers increasingly demand personalized and efficient experiences, companies are using the power of artificial intelligence (AI) to enhance their customer support capabilities. By using the power of generative AI (GenAI), Agents for Amazon Bedrock, and the Telecom Networks API (under GSMA’s Open Gateway and Camara initiative), organizations can create intelligent chatbots and agents that […]