AWS for Industries
Author: Andrei Papancea
Andrei is the CEO, chief product officer, and cofounder of NLX, a leading customer self-service automation solution. Its conversational AI software-as-a-service (SaaS) products help brands transform their customer interactions into automated, personalized self-service experiences. NLX is an AWS Travel and Hospitality Independent Software Vendor (ISV) Competency Partner, one of eight AWS Conversational AI Partners, and an Advanced Technology Select Services Partner. Prior to cofounding NLX, Andrei built the Natural Language Understanding platform for American Express (AmEx), processing millions of conversations across AmEx’s main servicing channels.
The top three must-haves for best-in-class travel and hospitality customer self-service in the revenge-travel era and beyond
Remember that vacation that was canceled? That cousin’s wedding postponed, twice? A visit to relatives delayed? In 2022, people around the world are clicking “book trip” more and more to make up for nearly 2 years of lost time and travel plans. The result? The revenge-travel era. This key trend is creating a surge in […]
Convenient Conversations: How conversational AI elevates the traveler experience
This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]