AWS for Industries
Author: Rabindra Shakya
Rabindra Shakya is a Senior Solutions Architect at Amazon Web Services with the Telecommunications team. He is based out of Redmond, WA and helps AWS Telco customers find optimal solutions on AWS. He specializes in Telecommunications 5G, BSS, OSS, Analytics and passionate about applying evolving technology such as generative AI and machine learning to continuously improve and simplify the complexity of telecommunication domain.
Using generative AI for hyper-personalized telecom billing and subscription experiences on AWS
The quest for hyper-personalization in telecom billing is here to stay Exceptional customer experiences are non-negotiable for building loyalty and driving revenue growth. However, the billing process remains a sore point that frustrates and alienates a significant portion of the customer base. Unclear or confusing bills erode trust, resulting in a contact center calls being […]
Simplified and scalable data integration for Telco BSS
Telcos often face challenges integrating data spread across multiple BSS domains. The siloed nature of these domains means data is typically not transferable or compatible with other domains. In this post, we explore specific challenges faced by Telcos and how we could design a scalable data integration solution on AWS using the concepts outlined in […]