AWS for Industries

Tag: customer support

In the News: Any Place, Any Time, Any Channel

This article originally appeared on Automotive News. How cloud technology can make call center experiences better for customers and more efficient for automotive brands and business “The sell it and forget it kind of relationship with customers just doesn’t add to a full brand experience,” says Art Schoeller, Vice President and Principal Analyst at Forrester […]

call-center-customer-engagement

In the News: T-Mobile Calls on Machine Learning to Boost CX

The following article and podcast episode originally appeared on CIO. — The best applications of machine learning occur when algorithms augment human activities instead of replacing them. That’s the case with T-Mobile, which has deployed machine learning to help contact center agents better serve customers. In this episode of the Ahead of the Pack podcast, […]