Tag: Ryanair

Have you ever struggled to find your gate once at the airport? Sometimes, the information displayed on applications that are produced by third parties can differ from the data displayed upon the flight information display screens (FIDS) that are located within airport terminals. This can cause confusion on the day of travel, especially if gate […]

What does the future of air travel look like? We enjoyed a closeup view of what’s in store at the Future Travel Experience EMEA, a gathering of air transport’s digital and innovation leaders held this year in Dublin from June 7–9. A gold sponsor of the event, Amazon Web Services (AWS) was there in force, […]

Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]