Artificial Intelligence
Author: Claire Mitchell
How to approach conversation design: The basics (Part 1)
Conversational interfaces have the potential to allow customers to interact more naturally with automated systems. From virtual assistants to concierge chatbots, conversational interfaces can bring convenience and personalization to customers at scale. However, these benefits depend not only on the technology that the Amazon Lex platform and other AWS services can provide, but also on […]
Expanding Amazon Lex conversational experiences with US Spanish and British English
Amazon Lex provides the power of automatic speech recognition (ASR) for converting speech to text, along with natural language understanding (NLU) for recognizing user intents. This combination allows you to develop sophisticated conversational interfaces using both voice and text for chatbots, IVR bots, and voicebots. This week, we’re announcing Amazon Lex support for British English […]