Artificial Intelligence
Author: Deenadayaalan Thirugnanasambandam
Deenadayaalan Thirugnanasambandam is a Solution Architect at AWS. He provides prescriptive architectural guidance and consulting that enable and accelerate customers’ adoption of AWS
Use AWS Machine Learning to Analyze Customer Calls from Contact Centers (Part 2): Automate, Deploy, and Visualize Analytics using Amazon Transcribe, Amazon Comprehend, AWS CloudFormation, and Amazon QuickSight
In the previous blog post, we showed you how to string together Amazon Transcribe and Amazon Comprehend to be able to conduct sentiment analysis on call conversations from contact centers. Here, we demonstrate how to leverage AWS CloudFormation to automate the process and deploy your solution at scale. Solution Architecture The following diagram illustrates architecture that […]
Analyzing contact center calls—Part 1: Use Amazon Transcribe and Amazon Comprehend to analyze customer sentiment
Contact centers aiming to improve overall operational efficiency have an imperative to understand caller-agent dynamics. In part one of this two-part blog post series we’ll show you how you can use Amazon Transcribe and Amazon Comprehend to transform call recordings from audio to text and then run sentiment analysis on the transcripts. We will demonstrate how […]