Artificial Intelligence
Author: Harshal Pimpalkhute
Amazon Lex integration with Genesys PureCloud IVR now available
We are excited to announce the general availability of the Amazon Lex and Genesys PureCloud integrated interactive voice response (IVR) solution. First launched in preview at re:Invent 2017, the solution allows Genesys customers to integrate Amazon Lex chatbots into the PureCloud IVR flows to provide an enhanced conversational experience. About Genesys PureCloud The Genesys PureCloud platform […]
Voice-Enabled Mobile Bot Drives Auto Industry Innovation with Real-Time Trade-in Values for Vehicles
The Kelley Blue Book Bot allows users to get real-time Kelley Blue Book® Trade-In Value for vehicles using natural language. Users can interact with the chatbot in both voice and text. A simple question like, “Kelley Blue Book, can you tell me the trade-in value for my 2012 Honda Civic?” is all that is needed […]