Author: Kishore Dhamodaran

As a contact center agent, would you rather focus on having productive customer conversations or get distracted by having to look up customer information and knowledge articles that could exist in various systems? We’ve all been there. Having a productive conversation while multitasking is challenging. A single negative experience may put a dent on a […]

Enterprises need to translate business-critical content such as marketing materials, instruction manuals, and product catalogs across multiple languages to communicate with a global audience of customers, partners, and stakeholders. Identifying the source language in each document before calling a translate job creates complexities and adds another step to your workflow. For example, an international product […]