Artificial Intelligence
Author: Yicheng Shen, Sarathy Varadarajan
New Relic transforms productivity with generative AI on AWS
Working with the Generative AI Innovation Center, New Relic NOVA (New Relic Omnipresence Virtual Assistant) evolved from a knowledge assistant into a comprehensive productivity engine. We explore the technical architecture, development journey, and key lessons learned in building an enterprise-grade AI solution that delivers measurable productivity gains at scale.