Artificial Intelligence
Author: Seongyeol Jerry Cho
Seongyeol Jerry Cho is a Senior Systems Development Engineer at AWS Managed Services based in Sydney, Australia. He specializes in building AI-driven cloud operations and remediation solutions, developing highly scalable and automated systems to enhance cloud management. Outside of work, he enjoys travel, camping, reading, cooking, and running.
How service providers can use natural language processing to gain insights from customer tickets with Amazon Comprehend
Today, customers can raise support tickets through multiple channels like – web, mobile, chat-bots, emails, or phone calls. When a support ticket is raised by a customer, it is processed and assigned to a category based on the information provided in the ticket. It is then routed to the support group for resolution according to […]