AWS Machine Learning Blog

Category: AWS Managed Services

How service providers can use natural language processing to gain insights from customer tickets with Amazon Comprehend

Today, customers can raise support tickets through multiple channels like – web, mobile, chat-bots, emails, or phone calls. When a support ticket is raised by a customer, it is processed and assigned to a category based on the information provided in the ticket. It is then routed to the support group for resolution according to […]

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