AWS Messaging Blog
Author: Pavlos Ioannou Katidis
Pavlos Ioannou Katidis is a Senior Specialist Solutions Architect at AWS, specializing in Amazon Simple Email Service (SES) and AWS End User Messaging. With deep expertise in designing scalable and resilient solutions, Pavlos focuses on designing and building mass communication systems and omnichannel frameworks. He has authored widely adopted AWS workshops, blogs, and technical solutions, and developed internal tools leveraging Generative AI to streamline processes and boost productivity. Pavlos has represented AWS at re:Invent, speaking on topics such as resilient notification systems, one-time password setups, and high-volume messaging best practices. In his spare time, he enjoys playing tennis, walking, and working on personal coding projects.
Incident notification mechanism using Amazon Pinpoint two-way SMS
Unexpected situations that require immediate attention can occur in any industry. Part of resolving these incidents is the notifications’ delivery. For example, utility companies that have installed gas sensors need to notify immediately the available engineer if a leak occurs. The goal of an incident management process is to restore a normal service operation as […]
Dynamically personalize your in-product user experience using Amazon Pinpoint in-app messaging
Many businesses today struggle to align out-of-product messaging through channels such as email and SMS, with in-product messaging shown when a users is within a mobile or web application. Customers will present one message to a user through a targeted email, but once a user visits the application they are presented with different messaging. This […]