Category: AWS End User Messaging

Managing AWS End User Messaging SMS registrations can be challenging, especially when dealing with multiple registrations in various states and countries. This post introduces an automated monitoring solution that helps you stay on top of your registration statuses. By leveraging AWS Lambda, EventBridge, and Simple Email Service (SES), you’ll create a system that provides regular […]

This blog covers the steps on how to upgrade to the latest APIs offered by AWS for SMS messaging. IMPORTANT: Understanding this Migration in Context of Amazon Pinpoint’s End of Support Amazon Pinpoint announced its end of support (EOS) on October 2026. However, if you are an existing customer using Amazon Pinpoint for SMS, your […]

Introduction SMS messaging continues to be one of the most reliable and effective communication channels. However, for Software as a Service (SaaS) companies, Independent Software Vendors (ISVs), and multi-tenant solution providers looking to incorporate SMS capabilities into their offerings, the journey can be complex and filled with challenges. This guide is specifically designed for technology […]

As businesses increasingly rely on SMS messaging to engage customers, AWS End User Messaging is enhancing its SMS Protect feature to now include automated message filtering based on the risk of Artificially Inflated Traffic (AIT) from each message request. This new capability helps protect against AIT, also known as SMS pumping. AIT occurs when malicious […]

I. Introduction AWS End User Messaging has made updates to how it handles SMS origination identities. These changes impact Amazon SNS (Simple Notification Service) and Amazon Pinpoint, which allow sending SMS messages. The updates aim to provide security, flexibility, and control over SMS messaging for AWS users. For companies and developers using AWS for sending […]

Global SMS messaging with consistent Sender ID branding requires configuring the same Sender ID across multiple countries, which is a time-consuming process for businesses operating internationally. In this post, we’ll show you how to automate the configuration of Sender IDs for countries that do not have registration requirements using the AWS End User Messaging v2 […]

Introduction Welcome to our comprehensive guide on using the AWS End User Messaging V2 APIs to obtain a Sender ID in countries that require registration. Sender ID registration is a crucial step for businesses looking to establish a trusted communication channel with their customers via SMS. In countries such as Jordan, the Philippines, Qatar, and […]

Obtaining and using SMS short codes in the United States requires a thorough understanding of the detailed application process and strict requirements set forth by mobile carriers. This comprehensive guide walks through the step-by-step procedure for registering a US SMS short code from AWS End User Messaging, which provides SMS capabilities to all AWS services. […]

In today’s digital age, SMS messaging remains a crucial communication channel for businesses. One of the most effective ways to leverage SMS is through the use of short codes – those brief, memorable numbers that make it easy for customers to interact with your brand. This comprehensive guide will walk you through everything you need […]

Organizations face integration challenges while adding Generative AI (GenAI) -powered Agentic AI and hyper-personalization capabilities to engage with customers through dynamic and personal experiences. They require scalable and reusable architectures to integrate knowledge bases, business logic, and customer communications without a complete system overhaul, amid disparate engagement solutions they currently operate. A Modern Communications Hub, loosely coupled with core Generative AI services, will establish a composable foundation to build communication-channel-agnostic customer experiences on. Start experimenting with AI-powered customer experience innovations with a quick proof-of-concept that won’t interfere with your present customer engagement setup.