AWS Cloud Operations Blog
Tag: Support
How to audit the support level of your AWS accounts using AWS Config
At AWS, we offer a variety of tools to assist our customers during their cloud journey. From AWS re:POST where you can ask AWS related questions to the community, to AWS Skill Builder where customers can view on-demand video content and sign up to attend online and live training sessions. AWS also offers various support […]
Automating Service Limit Increases and Enterprise Support with AWS Control Tower
In this post, we show how you can use Account Factory in AWS Control Tower to provision new accounts that are ready for your teams to use. We demonstrate how you can use AWS Control Tower lifecycle events to automatically request regional service quota limit increases and enrollment in AWS Enterprise Support using the respective […]
Smart RDP and SSH remediation with AWS Systems Manager Automation API actions
Here in AWS Support, I often help customers regain RDP or SSH access to their instances. It’s a common problem, but the identification of a correct solution could take some time, even hours or days if the right information isn’t available. Even with the most up-to-date playbook, it is easy to miss simple checks that […]