AWS Cloud Operations & Migrations Blog

Category: AWS Support

Integrate AWS Support with Amazon Connect to receive critical outbound voice notifications

Notifications for critical AWS Support cases are essential to ensure that issues that affect your workloads are addressed quickly. AWS Support sends email notifications automatically when support cases are newly created or updated in your AWS accounts, and they can be viewed in AWS Support Center, or the AWS Managed Services (AMS) console for customers […]

Automate the creation of AWS Support cases using Amazon CloudWatch alarms and Amazon Bedrock

Automate the creation of AWS Support cases using Amazon CloudWatch alarms and Amazon Bedrock

For production applications, the Mean-Time-To-Recovery (MTTR) is critical. In line with this, AWS offers Business, Enterprise On-Ramp and Enterprise support plans where AWS customers can benefit from shorter response time for cases related to production and business critical workloads. However, without having an automated way to notify AWS support, creating a case is a manual […]

Top considerations for Flash sale events

Introduction Flash sale events happen when online stores offer deep discounts, promotions on their products or sell unique inventory for a short period, and product launches. The inventory behind these sales is usually low, high demand and the promotions are valid for only the short sale period. Flash sales often see a steep increase in […]

Auto-remediate best practice deviations detected by AWS Trusted Advisor

AWS Trusted Advisor inspects your AWS infrastructure and provides best practice recommendations when opportunities exist to reduce cost, optimize your AWS infrastructure, improve system availability and performance, help close security gaps and monitor service quotas. Trusted Advisor recommendations are based on best practices identified by AWS services experts and learnings from serving thousands of customers […]

Automate insights for your EC2 fleets across AWS accounts and regions

Automate insights for your EC2 fleets across AWS accounts and regions

Introduction Gaining insights and managing large Amazon Elastic Compute Cloud (Amazon EC2) fleet that is spread across multiple accounts and regions can be a challenging task. It’s crucial to have a quick and efficient method to identify which instances are managed by AWS Systems Manager (SSM) and gather detailed information about the instances that are […]

How to audit the support level of your AWS accounts using AWS Config

How to audit the support level of your AWS accounts using AWS Config

At AWS, we offer a variety of tools to assist our customers during their cloud journey. From AWS re:POST where you can ask AWS related questions to the community, to AWS Skill Builder where customers can view on-demand video content and sign up to attend online and live training sessions. AWS also offers various support […]

A detailed overview of Trusted Advisor Organizational Dashboard

As your business grows on Amazon Web Services (AWS), so too does the need to ensure your resources are optimized and following AWS best practices. AWS Trusted Advisor identifies ways to improve your AWS infrastructure across 5 unique pillars: Security, Performance, Cost Optimization, Fault Tolerance, and AWS Service Quotas. The AWS Support API allows customers […]

How CDW manages AWS support cases for multiple AWS managed services (AMS) Accelerate accounts

CDW is an AWS Advanced Tier partner with six partner programs and 50+ AWS Customer launches. Furthermore, it has partnered with AWS Managed Services (AMS) to provide a competitive advantage that further propels the quality and delivery of end-to-end IT solutions. CDW Cloud Managed Services powered by AMS helps you deploy, deliver, and manage applications […]

How to automate AWS Support API with Amazon EventBridge

The practice of Operational Integration defines how one organization’s people, processes, and tools integrate with the people, processes, and tools of another organization. When certain activities occur within one organization, it may trigger an automated or manual response in another. For example, it’s common for AWS customers to operationally integrate with AWS Support or AWS Managed Services whenever […]

Managing the account lifecycle in account-per-tenant SaaS environments on AWS

Managing the account lifecycle in account-per-tenant SaaS environments on AWS

Software as a service (SaaS) companies have many options when they implement multi-tenancy in their applications. The AWS SaaS Factory Program provides recommendations for different deployment patterns depending on factors such as cost, compliance, and end-customer requirements. You might find that silo methods like VPC-per-tenant are not sufficient. Your application might be in a highly […]