Category: Customer Enablement

As discussed in this blog post, AWS sees organizations with well-defined, tracked and aligned business key performance indicators (KPIs) thrive in their cloud transformation journey. However, it is a challenge to define and track these KPIs. Even when organizations align to track outcomes and there is value in doing so, some encounter difficulties focusing on […]

Notifications for critical AWS Support cases are essential to ensure that issues that affect your workloads are addressed quickly. AWS Support sends email notifications automatically when support cases are newly created or updated in your AWS accounts, and they can be viewed in AWS Support Center, or the AWS Managed Services (AMS) console for customers […]

For production applications, the Mean-Time-To-Recovery (MTTR) is critical. In line with this, AWS offers Business, Enterprise On-Ramp and Enterprise support plans where AWS customers can benefit from shorter response time for cases related to production and business critical workloads. However, without having an automated way to notify AWS support, creating a case is a manual […]

Introduction Flash sale events happen when online stores offer deep discounts, promotions on their products or sell unique inventory for a short period, and product launches. The inventory behind these sales is usually low, high demand and the promotions are valid for only the short sale period. Flash sales often see a steep increase in […]

AWS Trusted Advisor inspects your AWS infrastructure and provides best practice recommendations when opportunities exist to reduce cost, optimize your AWS infrastructure, improve system availability and performance, help close security gaps and monitor service quotas. Trusted Advisor recommendations are based on best practices identified by AWS services experts and learnings from serving thousands of customers […]

Introduction Gaining insights and managing large Amazon Elastic Compute Cloud (Amazon EC2) fleet that is spread across multiple accounts and regions can be a challenging task. It’s crucial to have a quick and efficient method to identify which instances are managed by AWS Systems Manager (SSM) and gather detailed information about the instances that are […]

At AWS, we offer a variety of tools to assist our customers during their cloud journey. From AWS re:POST where you can ask AWS related questions to the community, to AWS Skill Builder where customers can view on-demand video content and sign up to attend online and live training sessions. AWS also offers various support […]

A guide for IT practitioners The “criticality” of technology that impacts our day to day lives is more pertinent and broader reaching than ever before. Nowadays, we’ve become accustomed to reliability and always on systems and can see the impact on our lives when things go wrong. Therefore, to meet customer expectations in the face […]

The Payment Card Industry Data Security Standard (PCI DSS) contains hundreds of individual requirements that apply to broad swaths of an organization’s personnel and IT landscape. PCI DSS compliance can be a challenge for customers involved with payments and for those that interact with credit and debit cardholder data. The PCI DSS refers to this […]

As your business grows on Amazon Web Services (AWS), so too does the need to ensure your resources are optimized and following AWS best practices. AWS Trusted Advisor identifies ways to improve your AWS infrastructure across 5 unique pillars: Security, Performance, Cost Optimization, Fault Tolerance, and AWS Service Quotas. The AWS Support API allows customers […]