AWS Public Sector Blog
Author: Dan Graves
Dan is the principal account manager responsible for leading AWS' strategic partnership with the NC government. AWS drives North Carolina's public sector toward digital transformation, leveraging innovative cloud solutions to modernize operations and enhance citizen services.
North Carolina Division of Employment Security modernizes customer services with generative AI on AWS
Building on an eight-year cloud transformation journey with AWS, The North Carolina Department of Commerce’s Division of Employment Security (NCDES) is launched one of the first generative artificial intelligence (AI)-powered, public-facing solutions in the state: an intelligent virtual assistant that helps individuals navigate the unemployment insurance claim application process. Read this blog post to learn more.