AWS Public Sector Blog
Author: Laura Jones
Laura is the head of UK public sector business development / capture at AWS. She leads a team that develops long term strategic cloud opportunities across UK public sector customers, helping them to achieve their desired business outcomes by leveraging cloud acquisition solutions and best practices.
Six key considerations for procuring cloud-based contact center solutions in the public sector
The shift to cloud-based Contact Center as a Service (CCaaS) solutions offers significant opportunities for public sector organizations to transform their operations, reduce costs, and improve citizen services. Amazon Web Services (AWS) provides innovative cloud technologies like Amazon Connect that can help organizations achieve these goals. However, traditional procurement approaches may not be well-suited for acquiring these modern cloud technologies. To help organizations navigate this transition, we’ve identified six key considerations when procuring a CCaaS solution like Amazon Connect.
6 steps to cloud procurement readiness for government
Governments across the world are looking to procure cloud technologies to meet the needs of their citizens. Addressing the difference between traditional technology purchasing and the procurement of cloud is critical to maximizing an organization’s ability to buy and use cloud technology. To ready their departments and agencies to purchase cloud services and get support to make this move, organizations can take these six procurement readiness steps.