AWS Public Sector Blog
Author: Tami Fillyaw
Tami is the finance, administration, cybersecurity, and team (FACT) leader at AWS. She helps state and local government agencies leverage the cloud to improve business operations, financial performance, and customer interactions. Prior to AWS, Tami served 22 years in the Florida government, leading statewide policy initiatives and enterprise operations as the state's deputy chief financial officer, deputy secretary of workforce operations, and chief of staff. During her time in public service, she founded Florida's transparency portal for state expenditures and contracts, modernized the state's $2.7 billion group health plan, and transformed human resources, retirement, and procurement functions using cloud-based tools.
How tax agencies are modernizing contact centers with Amazon Connect and generative AI
This blog post explores how the Alabama Department of Revenue (ALDOR) and the Wisconsin Department of Revenue (Wisconsin DOR) are using AWS applications and services to modernize their contact centers to improve resilience, reduce costs, and scale support for the communities they serve.
3 ways tax agencies can use AI on AWS
To gain operational efficiencies and reduce workload burdens on employees, some state finance and tax agencies are leveraging robotic process automation (RPA) on AWS. RPA is a software tool that integrates with almost any system or application and performs manual, repetitive, time-consuming tasks. Tax agencies can use AI and ML to support the sheer size and scale of data they manage and to access and analyze all types of data with ease, including voice, video, and streaming data. Find out three ways AI and ML are creating measurable outcomes for tax agencies.