AWS Security Blog
Author: Herbert Guerrero
Herbert Guerrero is a Proserv Consultant at Amazon Web Services, where he is focused on streamlining Contact Centers using Amazon Connect along with other ancillary services. He loves working with customers to establish attainable strategies and build scalable Contact Center solutions.
How to encrypt sensitive caller voice input in Amazon Lex
In the telecommunications industry, sensitive authentication and user data are typically received through mobile voice and keypads, and companies are responsible for protecting the data obtained through these channels. The increasing use of voice-driven interactive voice response (IVR) has resulted in a need to provide solutions that can protect user data that is gathered from […]