AWS Smart Business Blog
Category: Amazon Pinpoint
How Small and Medium Businesses Are Exceeding Customer Expectations with Omnichannel Cloud Solutions
In contact centers, as in life, hindsight is always 20/20. It is not uncommon for a customer service agent to struggle with a frustrated customer on the phone, only for a supervisor to step in and find solutions once the call is over. With 60 percent of customers switching to a different company after a […]