Telehealth on AWS
AWS technology enables healthcare organizations to connect with their patients where they are and when they need help, mixing virtual visits with in-person care.
Benefits of deploying telehealth solutions on AWS
AWS services and solutions that offer real-time voice and video communications, artificial intelligence/machine learning (AI/ML), and personalization enable you to scale, innovate, and operate to improve the patient and care provider experience.
Provide access to quality care
Enable timely and urgent care
Improve provider productivity
Reduce overall healthcare costs
Featured customer story
Organizations deploying telehealth solutions on AWS
Discover how MedStar Health – the largest not-for-profit healthcare provider in the Maryland and Washington, D.C. region – built a telehealth contact center using Amazon Connect to support clinical staff in providing care for patients remotely.
Customer Case Studies
Featured use case
Click for a technical deep dive on the architecture, best practices, and deployment options.
Cloud Contact Center
Amazon Connect is an easy-to-use, omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
Click to view common use cases and a reference architecture.
What does this solution do?
Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies health contact center operations, improves agent efficiency, and lowers provider costs. You can set up a contact center in minutes that can scale to support millions of patients from the office or as a virtual contact center.
What's more is that Amazon Connect is a HIPAA-eligible service and is covered by our Business Associate Addendum (BAA). This means that Healthcare startups who deal with protected health information (PHI) can leverage Connect for their call center needs.
Amazon Connect Capabilities
Understand what makes Connect an omnichannel service for easy self-service management enabled by unified customer data and easy task management.
Virtual Contact Center
Find out how Amazon Connect can serve as an easy to use, scalable cloud contact center for remote agents.
Agent Training for the Amazon Connect Contact Control Panel (CCP)
Watch a solutions architect for Amazon Connect show you everything you need to know about using the CCP.
Related Content
Amazon Connect Partners
Amazon Connect Delivery Partners are AWS Consulting Partners who help companies build cloud contact centers with Amazon Connect. By leveraging Amazon Connect, these AWS Partners can help you to improve patient experiences and outcomes at a lower cost.
Amazon Connect powered by AWS IQ
AWS IQ connects you to AWS certified experts for hands on work. Select an offer, connect with the expert to customize the details, finalize the price, and securely grant access to your AWS environment. Pay directly through AWS, only after work is completed and you are satisfied.
Embedded Real-time Communications
Embed real-time communication in your medical and health applications with the Amazon Chime SDK. Connect medical professionals and patients over messaging and video for remote consultations during out-patient or in-facility care.
What does this solution do?
The Amazon Chime SDK can power a complete telehealth experience including traditional phone calls, web-based audio, video, chat messaging, and appointment reminders sent via SMS using Amazon Pinpoint. For instance, builders can allow patients to call in via phone, reach customized audio prompts and be directed to care team members. Builders can also create a telehealth experience that starts with a waiting room where patients check-in with a live person or chatbot. When ready, care team members can start video so patients can consult with doctors on health issues remotely. By using the Amazon Chime SDK builders can help eliminate the cost, complexity, and friction of creating and maintaining their own real-time communication infrastructure and services. Care team members and patients benefit from high-quality communication optimized with AI/ML for clearer communication and more efficient workflows.
PSTN Audio
PSTN Audio allows developers to build custom telephony applications like voice prompts, call routing, recording, and more.
SIP Trunking
SIP Trunking enables customers to connect on-premises phone systems to the public telephone network and/or Amazon AI/ML services, like Transcribe and Comprehend.
Messaging
Developers use messaging to build secure custom chat with history for millions of users in their applications, creating intelligent omnichannel conversations when combined with Amazon AI/ML services and services like Amazon Pinpoint.
WebRTC with Live Transcription
WebRTC media sessions bring people together with real-time audio, video, and screen and content sharing in web and mobile applications. Built-in integrations make it easy for sessions to be automatically transcribed or recorded.
WebRTC with PSTN Audio
WebRTC media sessions bring people together with real-time audio, video, and screen and content sharing in web and mobile applications. The integration with PSTN audio allows users to participate via the public telephone network.
For a secure unified communications service that lets you meet, and chat inside and outside of your organization in a single application, please visit Amazon Chime.
Related Content
The Amazon Chime SDK Developer Guide
Use the Amazon Chime SDK to build real-time media applications that can send and receive audio and video and allow content sharing. The Amazon Chime SDK works independently of any Amazon Chime administrator accounts, and it does not affect meetings hosted on Amazon Chime. Instead, the Amazon Chime SDK provides builder tools for developers to use to build their own meeting applications.
The Amazon Chime SDK Overview
In this video, Aaron Friedman (Principal Product Manager, Amazon Chime) covers a high-level overview of the Amazon Chime SDK operation.
Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK
This tech talk details where and how to use the Amazon Chime SDK with a demo and code walkthrough. We also hear from developers at Mitel, a leading unified communications provider, on how they used the SDK in their new meetings applications to deliver high-quality communication and collaboration experience to their customers.
Embed Healthcare Appointment Scheduling Widget with the Amazon Chime SDK
This post provides steps to deploy a complete telehealth experience powered by the Amazon Chime SDK, including audio, video, chat messaging, and appointment reminders sent via SMS.
Amazon Chime SDK for Telemedicine Solution
To meet the needs of the emerging wave of digital healthcare, our global healthcare customers have been building telehealth solutions that comply with healthcare regulations, such as HIPAA and GDPR, in order to deliver higher quality service and better patient outcomes.
Multichannel Marketing Communication Service
Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service.
Click to view common use cases and a reference architecture.
What does this solution do?
Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service. You can connect with customers over channels like email, SMS, push, or voice. Amazon Pinpoint is easy to set up, easy to use, and is flexible for all marketing communication scenarios. Segment your campaign audience for the right customer and personalize your messages with the right content. Delivery and campaign metrics in Amazon Pinpoint measure the success of your communications. Amazon Pinpoint can grow with you and scales globally to billions of messages per day across channels.
Related Content
Get Started with Amazon Pinpoint
Learn how to send an email campaign to a segment of customers by using the Amazon Pinpoint console. Start here to import customer contact information, create a targeting segment, send an email campaign, and view response data.
Amazon Pinpoint Documentation
View the documentation for Amazon Pinpoint, including step-by-step tutorials for sending an email and creating customer segments.
Using Amazon Pinpoint to send text messages in Amazon Connect
Taking advantage of SMS text capabilities in your contact center provides another medium to improve your customers’ experience. Amazon Pinpoint lets you manage all facets of an SMS/email campaign, and now lets you send text messages from Amazon Connect. The instructions in this post help you enable text messages from your Amazon Connect contact flows by using Amazon Pinpoint and AWS Lambda.
Redirecting voice contacts to chat on Amazon Connect
When voice queues exceed desired service levels, Amazon Connect Chat together with Amazon Pinpoint enables organizations to proactively prompt customers to move to chat by sending them a direct link to your chat offering. This blog describes how to send customers in a voice queue an SMS with a link to begin chatting.
Resources
See related technical guides, webinars, white papers and much more.