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AWS DevOps Agent Pricing

Why AWS DevOps Agent?

AWS DevOps Agent is your always-available operations teammate that resolves and proactively prevents incidents, optimizes application reliability and performance, and handles on-demand SRE tasks across AWS, multicloud, and on-prem environments.

Pricing

With AWS DevOps Agent, you pay only for the time the agent spends on operational tasks, billed per second. Agent time is the cumulative time the agent spends actively working across all activities for a given task. There are no upfront commitments or charges for when the agent is idle or waiting for work.

AWS DevOps Agent is included in the AWS Free Tier free plan for new AWS customers. Additionally, new AWS DevOps Agent customers receive a 2-month free trial starting with their first operational task after general availability. Each trial month includes up to 10 agent spaces, 20 hours of investigations (incident response), 15 hours of evaluations (incident prevention), and 20 hours of on-demand SRE tasks (chat). Standard pay-as-you-go pricing applies for usage beyond these limits and after your trial ends.

Pricing information
Pay-As-You-Go
Investigations (Incident Response)

$0.0083 per agent-second
Evaluations (Incident Prevention)

$0.0083 per agent-second
On-demand SRE tasks (Chat)

$0.0083 per agent-second

AWS Support

Customers on paid AWS Support plans receive monthly DevOps Agent credits based on the prior month's gross AWS Support spend: 100% for Unified Operations, 75% for Enterprise Support, or 30% for Business Support+. Credits expire at the end of each month. For more details on AWS Support Plans, visit Compare AWS Support plans.

Additional charges

You are responsible for fees incurred for other AWS services that you use and connect to AWS DevOps Agent, for example, Amazon CloudWatch Logs Insights queries or trace retrievals. These fees are billed through the respective services at standard rates and are not included in the DevOps Agent pricing.

Pricing examples

  • A small team that runs 10 investigations per month averaging 8 minutes each using 1 active agent space.

    • Investigations: 10 × 8 min x 60 sec/min × ($0.0083 per agent-sec) = $39.84
    • Total monthly charge: $39.84

  • An active team running 80 investigations per month averaging 8 minutes each, and 100 on-demand SRE tasks averaging 30 seconds, using 1 active agent space.

    • Investigations: 80 x 8 min x 60 sec/min x ($0.0083 per agent-sec) = $318.72
    • On-demand SRE tasks (chats): 100 x 30 sec x ($0.0083 per agent-sec) = $249
    • Total monthly charge: $567.72

  • An organization has 10 active agent spaces running a combined 500 incidents and 40 evaluations per month.

    • Investigations: 500 incidents × 8 min avg x 60 sec/min x $0.0083 per agent-sec = $1,992.00 
    • Evaluations: 40 × 15 min × 60 sec/min x $0.0083 per agent-sec = $298.80
    • Total monthly charge: $2,290.80

  • AWS Support credits cost offset

    • A customer with Business Support+ plan with $1,000 in monthly AWS Support spend. A 30% credit rate1 applied to gross AWS Support spend, will receive DevOps Agent credits for it’s usage. Total monthly credit value = $1,000 * 30% = $300
    • A customer with Enterprise Support plan with $10,000 in monthly AWS Support spend. A 75% credit rate1 applied to gross AWS Support spend, they receive DevOps Agent credits for it’s usage.  Total monthly credit value = $10,000 * 75% = $7,500
    • A customer with Unified Operations plan with $100,000 in monthly AWS Support spend. A 100% credit rate1 applied to gross AWS Support spend, they receive DevOps Agent credits for it’s usage.  Total monthly credit value = $100,000 * 100% = $100,000

    1Credits equal to percentage of gross AWS Support spend and apply toward DevOps Agent usage investigation services at $0.0083 per agent-second.