We recommend Business Support if you have production workloads on AWS and want 24x7 access to technical support and architectural guidance in the context of your specific use-cases. In addition to what is available with Basic Support, Business Support provides:
AWS Trusted Advisor - Access to the full set of Trusted Advisor checks and guidance to provision your resources following best practices to help reduce costs, increase performance and fault tolerance, and improve security.
AWS Personal Health Dashboard - A personalized view of the health of AWS services, and alerts when your resources are impacted. Also includes the Health API for integration with your existing management systems.
Enhanced Technical Support – 24x7 access to Cloud Support Engineers via phone, chat, and email. You can have an unlimited number of contacts that can open an unlimited amount of cases. Response times are as follows:
- General Guidance - < 24 hours
- System Impaired - < 12 hours
- Production System Impaired - < 4 hours
- Production System Down - < 1 hour
Architecture Support – Contextual guidance on how services fit together to meet your specific use-case, workload, or application.
AWS Support API - Programmatic access to AWS Support Center features to create, manage, and close your support cases, and operationally manage your Trusted Advisor check requests and status.
Third-Party Software Support - Guidance, configuration, and troubleshooting of AWS interoperability with many common operating systems, platforms, and application stack components.
Access to Proactive Support Programs – Ability to purchase Infrastructure Event Management for an additional fee. This provides Architecture and scaling guidance, and real-time operational support during the preparation and execution of planned events, product launches, and migrations.
Greater of $100 / month*
- or -
10% of monthly AWS usage for the first $0–$10K
7% of monthly AWS usage from $10K–$80K
5% of monthly AWS usage from $80K–$250K
3% of monthly AWS usage over $250K
See pricing detail and sample.
* Plans are subject to a 30 day minimum term.