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Healthcare & Life Sciences

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Telehealth on AWS

AWS technology enables healthcare organizations to connect with their patients where they are and when they need help, mixing virtual visits with in-person care.

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Benefits of deploying telehealth solutions on AWS

AWS services and solutions that offer real-time voice and video communications, artificial intelligence/machine learning (AI/ML), and personalization enable you to scale, innovate, and operate to improve the patient and care provider experience. 

Provide access to quality care

When patients are unable to come to the clinic, telehealth on AWS solutions provide an effective way to meet patients where they are.

Enable timely and urgent care

Build a telehealth solution with AWS services that enable physicians to provide remote care during and after a health emergency.

Improve provider productivity

AWS telehealth technology facilitates self-service pre-screenings, automate the sharing of health information, and assist with diagnostics, freeing up provider time to focus on the patient.

Reduce overall healthcare costs

Video consultation and remote patient monitoring enabled by telehealth on AWS solutions reduce the need for hospital readmissions and follow-up visits.

Featured customer story

Organizations deploying telehealth solutions on AWS

Discover how MedStar Health – the largest not-for-profit healthcare provider in the Maryland and Washington, D.C. region – built a telehealth contact center using Amazon Connect to support clinical staff in providing care for patients remotely.

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Customer Case Studies

CareMonitor

CareMonitor is a telehealth platform that connects healthcare providers with patients to offer remote consultations with its highly popular video-conferencing solution built on the Amazon Chime SDK.

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NHS Business Services Authority

The National Health Service (NHS) in the UK and Arcus Global arranged an Amazon Connect trial in just 3 weeks that managed calls about the European Health Insurance Card (EHIC), answering calls 24/7 and resulting in a 26 percent reduction in contact center traffic.

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MetroPlusHealth

MetroPlusHealth, AWS, and a pro bono team from Bain & Company worked iteratively to design and deploy a working prototype over a three-week period, including SMS campaigns that reached up to 10,000 members a day.

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Cerner

earn how Cerner – a health information technology company providing solutions designed to empower healthcare systems, clinicians, and patients – used the Amazon Chime SDK to enable video in its health applications.

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axialHealthcare

axialHealthcare’s Clinical Consult Services (CCS) team members are provided cases of potential opiod addition needing intervention for follow-up by phone or in-person visits. With staff spread across multiple states, axialHealthcare leveraged AWS by running a HIPAA-compliant virtual contact center on Amazon Connect.

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Juniper

By rolling out AWS remote work and learning solutions, Juniper can support business continuity and connect residents with family and clinicians. Juniper manages aged care facilities across Western Australia. The organization uses Amazon Chime to facilitate communication between its communities, Amazon Connect for distributing recorded information, and Amazon WorkSpaces to enable employees to work from home.

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Resources

See related technical guides, webinars, white papers and much more.

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Webinar

How to Modernize your Patient Experience with Amazon Connect

Amazon Web Services (AWS) is reinventing healthcare for hospitals and healthcare systems. As the leading cloud platform, AWS provides proven solutions and partners to help healthcare organizations recoup costs and quickly transform their healthcare delivery.  <p>After launching Amazon Connect, AWS customers start receiving calls in about five minutes since there are no hardware requirements. This agility and time to value contributes to its rapid growth and adoption.

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eBook

Telehealth: Scale and Transform Virtual Care in the AWS Cloud

Having a plan for telemedicine can improve your hospital’s ability to manage future emergencies, patients, clinicians, and communities. This eBook guides healthcare providers and hospitals seeking virtual care and telemedicine solutions today, while supporting a long-term strategy for the future.

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Whitepaper

Telehealth Meets Cloud: How Cloud, AI, and ML Technologies are Transforming Telemedicine and Remote Care Delivery

This whitepaper discusses some of the benefits, use cases, and challenges with telemedicine, and outlines a framework for providers, hospitals, and payers to deliver remote care at large scale using cloud, Artificial Intelligence (AI), and Machine Learning (ML) technologies.

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eBook

Telehealth and Virtual Care: A Remote Lifeline for the World

Providers and patients are now delivering and receiving virtual care quickly – using the cloud’s on-demand IT resources and pay-as-you-go pricing model. Learn how the Amazon Web Services Cloud can lower costs, address your mission, and deliver patient-centric care today. These use cases demonstrate different ways telehealth and virtual care can support the patient journey – helping boost efficiency in delivery and provide better outcomes for patients.

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Webinar

Journey to the Cloud: The Ontario Telemedicine Network (OTN)

The Ontario Telemedicine Network (OTN) is the largest telemedicine network in Canada used by physicians, allied HCS, healthcare organizations, patients, and families. OTN was able to scale their reach by choosing a cloud first-strategy and deciding to build a next-generation video network on the Amazon Web Services (AWS) Cloud. This webinar discusses OTN’s cloud architecture and how they were able to scale a sudden 4,000% deluge of telehealth demand and combat increased security threats as a result of COVID-19.

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Blog

Delivering Modern, Accessible Virtual Healthcare Solutions with the Cloud

Delivering modern, accessible virtual healthcare solutions such as telemedicine with the cloud is a rapidly expanding area of healthcare in part due to the COVID-19 pandemic, according to CNBC. Read this blog to understand how customers around the globe are building on Amazon Web Services (AWS) to scale, innovate, and operate at scale to improve the patient and care provider experience.

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Blog

How Implementing a Real-World Evidence Platform on AWS Drives Real World Business Value

Understand the business drivers behind the rising importance of real-world evidence platforms (RWE) to life sciences companies for research and product development, and learn how Deloitte’s ConvergeHEALTH Evidence Lifecycle Management Platform on the AWS Cloud enables RWE use cases to drive real world business value.

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Service

Alexa Voice for Healthcare

Healthcare organizations can build Alexa HIPAA-eligible skills that connect to them their customers through immersive voice experiences, using protected health information.

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Partner solutions

Partner

Deloitte

Deloitte MyPath for Health is a digital health care network that connects patients, caregivers, providers, and life sciences organizations to deliver comprehensive therapy management services across the patient journey. By transforming the patient experience, MyPath for Health can help improve outcomes and cultivates real-world data for breakthroughs in chronic and complex diseases.

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Partner

Huma

Huma partners with scientists, technologists and healthcare professionals to understand, treat and ultimately prevent ill health. Giving knowledge and power to those with medical conditions, while saving clinicians time, energy and valuable resources. Because, by collectively benefiting from the data we individually generate, we can all live our longest, fullest lives.

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Partner

Veritas

Veritas helps healthcare providers address information management challenges including backup and recovery, business continuity, software-defined storage and information governance. Every one of its industry-leading solutions is designed around the principle that information is more important than infrastructure. Veritas provides Information Management solutions for 86% of Fortune 500 companies.

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Partner

Cerner

Cerner’s health information technologies connect people and systems at more than 27,500 contracted provider facilities worldwide. Recognized for innovation, Cerner offers solutions and services for healthcare organizations of every size. Together with its clients, Cerner is creating a future where the healthcare system works to improve the well-being of individuals and communities.

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Partner

Innovaccer

Innovaccer Inc. is a leading healthcare data activation company committed to making a powerful and enduring difference in the way care is delivered. Innovaccer's aim is to make full use of the healthcare data by righting the wrongs of healthcare technology, doing away with long-standing problems and replacing them with ideal solutions.

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Partner

EmOpti

EmOpti's Inpatient Medicine Workflow Telehealth System, powered by secure, cloud-based automated workflows supports multiple inpatient use cases, all improving the profitability and quality of care for hospitals. These use cases include: Tele-Hospitalist, Virtual Rounding, Registration, Discharge Planning and Teaching.

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