Post Call Analytics
Post Call Analytics provides actionable insights to spot emerging trends, identify agent coaching opportunities, and assess the general sentiment of calls. It utilizes intelligence such as customer and agent sentiment, call drivers, entities discussed, and conversation characteristics such as non-talk time, interruptions, loudness, and talk speed.
Live Call Analytics
Live Call Analytics (LCA) is an open source solution that provides rich call transcripts in real-time and intelligent insights such as customer and agent sentiment. LCA leverages Amazon Chime Voice Connector to connect this end-to-end solution via SIP into your existing contact center.
Content Analysis provides a web-based UI that allows you to easily upload, search, subtitle and translate your video content with a variety of AWS services.
An open-source solution, MediaSearch solution is built to make your media files searchable and consumable within search results.
Provides a conceptual overview of Amazon Transcribe, includes detailed instructions for using the various features, and provides a complete API reference for developers.
Learn more about how you can get started with Amazon Transcribe by using our code samples on Github.