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AWS Business Support+
Keep your business moving with intelligent troubleshooting and 30-minute expert response for critical issues
Why AWS Business Support+?
AWS Business Support+ combines AI-powered troubleshooting with expert guidance to keep your business moving. Get instant, contextual troubleshooting across your AWS environment and 24/7 access to AWS experts. For critical production issues, support engineers engage within 30 minutes to accelerate recovery. Stay ahead of potential problems with comprehensive infrastructure monitoring that delivers actionable recommendations to enhance security, performance, cost efficiency, and reliability.
Try AWS Business Support+ for 60 days
Take advantage of this limited-time offer and explore Business Support+ for 60 days. AWS Business Support+ starts at $29 per month (pricing details). Activate AWS Business Support+ today and get a full refund for the first two months of usage.
To enroll, log in to the Console offer page and select "Request Offer"
Not an AWS customer? Get started with AWS Free Tier first, then return to enroll.
Benefits
Why customers choose Business Support
Get instant troubleshooting assistance through AI-powered analysis that understands your specific AWS environment and infrastructure. Describe issues using natural language and receive immediate, context-aware recommendations tailored to your workloads. The AI assistant analyzes your environment to identify root causes and provides actionable solutions. When you need additional expertise, engage directly with AWS Support Engineers 24/7 who have full context of your troubleshooting session, reducing downtime and keeping your applications running smoothly.
Get round-the-clock access to AWS experts across all AWS services whenever you need human assistance. Whether you need architectural guidance, best practice recommendations, or help with complex technical challenges, AWS support engineers are available 24/7 to provide expert assistance. Engage directly with AWS experts who receive full context of your situation, eliminating the need to repeat information and ensuring efficient problem resolution.
Engage with AWS specialists within 30 minutes* for business-critical issues. Experts receive the full context of your situation—no need to repeat information. They understand your environment and previous troubleshooting attempts.
* We will make every reasonable effort to respond to your initial request within the corresponding timeframes.
Stay ahead of potential issues with comprehensive infrastructure monitoring through AWS Trusted Advisor and AWS Health. Get real-time alerts when your resources are impacted and receive best practice recommendations across security, performance, cost optimization, and reliability. Business Support+ customers also gain early access to AWS DevOps Agent (preview), a frontier agent that resolves and proactively prevents incidents with one-click engagement with AWS Support, helping you maintain operational continuity.
Maximize your cloud investments with AI-driven cost optimization recommendations and comprehensive billing support. AWS Trusted Advisor continuously analyzes your infrastructure to identify opportunities for cost savings through rightsizing, reserved capacity planning, and resource optimization. Get targeted recommendations for financial governance practices that improve forecasting accuracy and optimize resource utilization. Access round-the-clock billing support experts to help you understand your costs and make informed decisions about your cloud spend.
Use Cases for Business Support+
See how Business Support+ adapts to different operational scenarios
Real-time contextual issue resolution powered by AI assistance
Receive immediate support through AI-powered analysis that understands your specific environment and infrastructure. Using natural language, describe issues and receive instant, context-aware recommendations. When you need additional expertise, engage directly with AWS Support Engineers who have full context, reducing downtime and keeping your applications running smoothly.
Proactive monitoring with AWS DevOps Agent (preview) intelligent analysis and remediation
AWS DevOps Agent (preview) integration provides issue detection and intelligent analysis across your entire AWS infrastructure to speed up issue resolution. Get automated remediation plans with one-click engagement with AWS Support to help you stay ahead of problems before they impact your operations and business continuity.
Direct engagement with AWS experts within 30 minutes
Engage directly with AWS experts within 30 minutes for business-critical issues. Experts receive full context from your previous troubleshooting attempts, eliminating repetitive explanations and ensuring efficient problem resolution for complex issues.
AI-driven cost optimization recommendations and billing support
Receive AI-driven cost optimization recommendations and round-the-clock access to billing support experts. This approach ensures your organization maintains necessary support coverage while optimizing cloud spend, providing clear return on investment as you scale operations.
Resources for AWS Business Support+
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AWS Business Support+ free trial offer FAQs
Open allTo be eligible for this offer the account identified in the expression of interest must: not be currently subscribed to AWS Support at the Business Support+, Enterprise, or Unified Operations levels; bill directly with AWS and cannot be associated to a Partner, Reseller, or Solution Provider; and, be current and in good standing. Offer excludes accounts registered to addresses in and individuals living in the following: Argentina, Brazil, France, Germany, Italy, Mexico, Russia, Spain, Cuba, Iran, North Korea, Syria, the region of Crimea, and Ukraine.
The AWS Business Support+ trial program is not part of the AWS Free Tier. Your eligibility for this program is determined independently.
If your account is eligible for the promotion, the offer will be applied and the account will automatically be enrolled in Business Support+.
Upon submission of enrollment for the trial offer you will automatically be notified if your account has been approved. You can also verify your enrollment by going to Support Center within the console. Customers enrolled in Business Support+ will see the support tier on the top left of the Support Center and will be able to create a case ticket.
The promotional period begins on the date the account identified in the expression of interest is enrolled in AWS Business Support+ and runs for 60 consecutive days.
As part of this promotion you will be charged the public pricing throughout the duration of the promotional period; however, the amount equal to the monthly Business Support+ charges will be refunded to your original payment method. If your payment method is pay by invoice, then a credit memo will be issued to the customer equaling the Business Support+ charges for that month.
After the promotional period is over, your account will remain on the AWS Business Support+ plan and will be charged according to here.
You can view your AWS Business Support+ charges or download a usage report by going to the billing dashboard in the AWS Console. If you have questions about eligibility, or meet the eligibility criteria but fail to receive the promotional offer, please contact AWS Support.
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