amazon connect integration


Analytics for contact center security in the AWS Cloud

Pindrop solutions help ensure security, identity, and trust in voice interactions. Pindrop for Amazon Connect scores every call based on the likelihood of fraud. This allows for faster authentication and reduced call handle time.

Pindrop’s integration with Amazon Connect provides anti-fraud intelligence for real-time authentication within the interactive voice response (IVR) system. The joint solution detects anomalous behavior and prevents fraud attacks while providing a seamless authentication experience for callers. Pindrop solutions:

  • Reduce average call handling time through streamlined authentication
  • Improve customer experience by minimizing friction from security questions
  • Defend against account takeover attacks and social engineering

Pindrop technology deployed on Amazon Connect can provide contact centers with an enhanced customer experience during call authentication while fighting the rising threat of fraud. For more information about using Pindrop’s service within Amazon Connect, please register on the Pindrop website.


Pindrop - Amazon Connect integration

This Quick Start was developed by Pindrop in collaboration with AWS.
Pindrop is an APN Partner.

 See the source code for this Quick Start
  •  How to deploy
  • Step 1 Sign up for an AWS account, if you don't already have one. Getting an account will automatically sign you up for Amazon Connect and all other AWS services.
    Step 2 Contact Pindrop to get an API key for Pindrop API invocation.
    Step 3 Create a new Amazon Connect instance for the integration, or use an existing instance.
    Step 4 Deploy the integration. Launch the AWS CloudFormation template that performs the integration. Deployment takes just a few minutes. Amazon Connect integrations are currently supported in the US East (N. Virginia) Region only.
    Step 5 Configure the integration. Follow the steps in the Pindrop documentation to complete configuration tasks.

    Amazon may share user-deployment information with the AWS Partner that collaborated with AWS on this solution.  

    You are responsible for the cost of the AWS services and partner solutions used while running this Amazon Connect integration.

  •  Resources
  • This Amazon Connect integration is related to a solution featured in Solution Space that includes a solution brief, optional consulting offers crafted by AWS Competency Partners, and AWS co-investment in proof-of-concept (PoC) projects. To learn more about these resources, visit Solution Space.