Connect-Header (004)
Step 1

Sign up for an AWS account, if you don't already have one.

Getting an account will automatically sign you up for Amazon Connect and all other AWS services.

Step 2 Get a subscription to Qualtrak Evaluate.
Step 3 Create a new Amazon Connect instance for the integration, or use an existing instance
Step 4

Deploy the integration, choosing from one of these options:

Complete the parameter fields. Amazon Connect integrations are currently supported in the US East (N. Virginia) Region only.

Step 5

Configure the integration.

Follow the instructions in the Qualtrak documentation to complete configuration tasks.

You are responsible for the cost of the AWS services and partner solutions used while running this Amazon Connect integration. 

For more information, see the Qualtrak website. For source code, see the GitHub repository for this integration.

Qualtrak Evaluate by Qualtrak Solutions is a high-standard agent evaluation (quality monitoring) and online learning solution. It automatically selects recordings to be used for evaluation purposes by capturing the contact trace records (CTRs) streamed from Amazon Connect, and plays back the recording. 

This integration creates the following:

● An Amazon Kinesis data stream and Kinesis Data Firehose delivery stream that sends CTRs to an Amazon Elasticsearch (Amazon ES) domain.

● An Amazon ES domain used to store and search all CTRs.

● An Amazon Elastic Compute Cloud (Amazon EC2) instance running Windows Server 2016 R2 to host the Qualtrak Evaluate web application. The instance is created from an Amazon Machine Image (AMI) listed in AWS Marketplace.

● A Microsoft SQL Server Express Edition on Amazon Relational Database Service (Amazon RDS) instance used as the primary data repository for the Qualtrak Evaluate web application.

● An Amazon Simple Storage Service (Amazon S3) bucket used to store and share all attachments that supervisors include during their evaluation.

You can choose from three deployment options, depending on whether you already have a virtual private cloud (VPC) and data streaming set up on AWS.

This integration was created by Qualtrak Solutions in partnership with AWS.