Posted On: Jul 7, 2020

Amazon Connect enables customers to use Amazon Polly’s latest US-English neural voice, Kevin. Built on Amazon Polly’s neural text-to-speech technology, this new voice delivers groundbreaking improvements in speech quality, making automated conversations sound more lifelike by improving the pitch, inflection, intonation, and tempo.  

This feature is available in the US East (N. Virginia), US West (Oregon), and Asia Pacific (Sydney) regions and is included in the Amazon Connect service. There is no additional charge for using neural Text-to-Speech voices. To learn more, see the help documentation, or visit the Amazon Connect website.