Posted On: Oct 29, 2020
Starting today, Jira Service Desk users can view EC2 specific parameters from AWS accounts associated with version 1.7 of the AWS Service Management Connector for Jira Service Desk, simplifying the provisioning of compute resources. End users can now view parameters such as Availability Zones, Instance IDs, Key Pairs, and Security Groups directly in Jira Service Desk during provisioning, eliminating the need to find this information in other consoles or have them coded directly into CloudFormation templates.
Jira Service Desk administrators can also configure the AWS request type form components available for end users to view as well as assign the admin user used by Jira’s workflow engine. This simplifies the user experience by displaying the right information to users provisioning of cloud resources. The AWS Service Management Connector for JSD also integrates AWS Service Catalog, AWS Config, and AWS Systems Manager to provide governance and lifecycle management of AWS products. Administrators can view configuration item details on provisioned products via AWS Config, create and manage operational items via AWS Systems Manager OpsCenter, and execute AWS Systems Manager automation documents within Jira Service Desk.
The AWS Service Management Connector for Jira Service Desk is available at no charge in the Atlassian Marketplace. This new feature is generally available in all AWS Regions where AWS Service Catalog, AWS Config, and AWS Systems Manager services are available. For more information, please visit the documentation. You can also learn more about AWS Service Catalog, AWS Config and AWS Systems Manager.