Alnylam Transforms Product Complaint Management with Generative AI Using Amazon Bedrock
Learn how Alnylam Pharmaceuticals uses generative AI to enhance employee productivity and streamline product complaint management.
Benefits
From 3 days to hours
decreased time to triage product complaintsFrom 15 minutes to 30 seconds
decrease in time for information searchingOverview
Alnylam Pharmaceuticals (Alnylam) is a global pharmaceutical company known for its groundbreaking therapeutics based on RNA interference (RNAi), which is a way to silence disease-causing genes. The company drives innovation not only in its RNAi-based medicines but also in its use of generative artificial intelligence (AI) for operational efficiencies.
The company became an early adopter of Amazon Bedrock—the simplest way to build and scale generative AI applications with foundation models. Alnylam’s business and IT teams closely collaborated to enhance employee productivity and streamline business workflows with automation for improved efficiency and cost savings using generative AI.
Using Amazon Bedrock, Alnylam took on two novel generative AI use cases: a solution for managing and triaging product complaints, and an internal generative AI–powered digital assistant that is a force multiplier for helping employees efficiently access company information. Alnylam brought these use cases to life while meeting stringent data security and privacy standards and good practice guidelines (GxP) for the life sciences.

About Alnylam
Founded in 2002, Alnylam is pioneering the use of RNA interference (RNAi) therapeutics to help people living with diseases for which there are limited or inadequate treatment options.

Using generative AI on AWS, we are transforming the way we work across the enterprise and resetting our company’s mindset.
Kristen Dvorscak
Head of Global Quality Systems, Alnylam PharmaceuticalsGet Started
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