Customer Stories / Telecommunications

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Konecta and AWS: A Generative AI-driven Approach to Elevating Customer Experience

We'll hear from Konecta executives about how the company is embracing an AI-driven approach to transform customer experience and support clients on their own AI journeys.

Konecta orchestrates a complete AI ecosystem for clients, easing adoption and ensuring elevated customer experience and operational excellence. By partnering with AWS, Konecta builds a platform without reinventing the wheel, leveraging cloud architecture, innovation methodology, and technical support from AWS. We'll learn about the journey to create this platform, the technology stack used, and why Konecta chose AWS.


With Bedrock and the way to have several LLMs integrated in the platform allows us to be very agile, very flexible and to adopt GenAI in our company to become one of the leaders in the GenAI industry of our sector."

Jorge del Río
Chief Information Officer, Konecta

AWS Services Used

Amazon Bedrock

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

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