Customer Stories / Government
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PNP Digitizes Licensing Workflow for Government and Private Personnel, Cuts Processing Times by 96% Using AWS
Discover how the national police force in the Philippines transformed its licensing process for government and private personnel, using AWS to reduce processing times and enhance data security.
96%
improvement in processing time for licenses
24 hours
to fully process each application, down from up to 4 weeks
5X
increase in total applicants processed daily, from 100 to 500 per office
Near 100%
uptime for web-based licensing application
Overview
The Philippines National Police (PNP) is the national police force responsible for enforcing the law, preventing crimes, and maintaining order in the Philippines. The Firearms Explosive Office (PNP-FEO) and The Supervisory Office for Security and Investigation Agencies (SOSIA), an entity within the PNP, oversees issuing licenses to individuals across the country.
In 2024, PNP launched a strategic initiative to enhance the efficiency of its licensing process for government and private personnel. Using Amazon Web Services (AWS), PNP digitized the entire workflow, significantly improving accessibility, scalability, data security, downtime and reducing processing times.
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Opportunity | Overcoming Manual Processing Challenges for Licensing
The PNP, with a force of about 232,000 officers, encountered significant challenges in its largely manual, paper-based licensing process for its stakeholders. Before 2024, applicants had to visit the licensing offices multiple times, leading to delays and costs for both applicants and staff.
Applicants often queued as early as 4 am on a first-come, first-serve basis and needed multiple visits to submit documents and take photos. Staff also spent hours verifying and approving applications for different license types, each with different requirements. This manual process constrained each office's capacity, resulting in extended wait times and additional costs for applicants who had to take unpaid leave and cover their travel expenses. On average, each applicant's licensing process can take up to four weeks.
PNP's on-premises infrastructure presented challenges in terms of cost, scalability, and occasional service disruptions, which impacted processing times. To address these issues and enhance the licensing process, PNP sought a more streamlined, accessible, scalable, and secure solution that would benefit both aspiring security guards and the organization.
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Using AWS, we have revolutionized our licensing process by creating a fully digital workflow in the cloud. What once took up to a month now takes less than a week, greatly improving efficiency and cost-effectiveness. This transformation enables us to rapidly deploy personnel, better serving our community and enhancing our capability to maintain peace and order across the country,”
Police Captain Mohamed T Panaga
Information Technology Project Officer, Philippines National Police
Solution | Implementing AWS for Enhanced Efficiency, Scalability, and Security
To enhance efficiency and streamline the licensing process, PNP migrated its workload from an on-premises infrastructure to AWS. This transition facilitated the development and deployment of a web-based licensing application entirely in the cloud. By digitizing the workflow, PNP can now pre-approve applications submitted online, reducing the average processing time of up to four weeks to just 24 hours.
PNP uses Amazon Elastic Compute Cloud (Amazon EC2) for its secure and resizable compute capacity, which supports virtually any workload. As a result, the organization can now automatically scale resources to meet transactional demands, processing up to 17,000 applications daily while maintaining near-100 percent uptime.
PNP also deploys Amazon Simple Storage Service (Amazon S3), a fully managed object storage service, to securely store up to one terabyte of licensing data, including applicants' photos and clearances. This shift also frees PNP engineers to spend more time developing new services and features instead of maintaining infrastructure.
To ensure fast and reliable access to the licensing application, PNP utilizes Amazon CloudFront, a content delivery network service that delivers the app at high transfer speeds and low latency. The organization also uses AWS WAF, a web application firewall, to protect the licensing application from common web exploits and bots, thus providing a secure and scalable infrastructure.
Outcome | Strengthening Continuity and Future Readiness
While PNP continues to maintain high availability for its licensing application, the organization is also focusing on future improvements. PNP plans to consolidate its operations under a single AWS account, streamlining management across all offices. Additionally, the organization is developing a comprehensive business continuity and disaster recovery plan through AWS, ensuring long-term reliability and security.
“Using AWS, we have revolutionized our licensing process by creating a fully digital workflow in the cloud. What once took up to a month now takes less than a week, greatly improving efficiency and cost-effectiveness. This transformation enables us to rapidly deploy personnel, better serving our community and enhancing our capability to maintain peace and order across the country,” said Police Captain Mohamed T Panaga, Information Technology Project Officer for the PNP.
Learn More
To learn more, visit aws.amazon.com/government-education.
About the Philippines National Police
The Philippines National Police (PNP) is the national law enforcement agency responsible for enforcing the law, preventing crimes, and maintaining public order in the Philippines. Today, the PNP maintains a force of about 232,000 police officers. The Supervisory Office for Security and Investigation Agencies (SOSIA), an entity within the PNP, also oversees the issuing of licenses to private security personnel across the country.
AWS Services Used
Amazon Elastic Compute Cloud (Amazon EC2)
Amazon Elastic Compute Cloud (Amazon EC2) offers the broadest and deepest compute platform, with over 750 instances and choice of the latest processor, storage, networking, operating system, and purchase model to help you best match the needs of your workload.
Amazon Simple Storage Service (Amazon S3)
Amazon Simple Storage Service (Amazon S3) is an object storage service offering industry-leading scalability, data availability, security, and performance.
Learn more »
Amazon CloudFront
Securely deliver content with low latency and high transfer speeds
Learn more »
AWS WAF
With AWS WAF, you can create security rules that control bot traffic and block common attack patterns such as SQL injection or cross-site scripting (XSS).
Learn more »
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