Guidance for Visualizing Historical Analytics on Amazon QuickSight
Build automated dashboards with historical metrics from Amazon Connect
Overview
This Guidance shows how you can build automated Amazon QuickSight dashboards for all of your Amazon Connect data sources, allowing you to analyze your contact center data. It uses the built-in Amazon Connect data lake as the source for your dashboards, so each dashboard is delivered in sync with your data sources, and it provides advanced historical metrics in QuickSight. By setting up dashboards customized to your business needs, you’ll be able to derive insights to help you improve your contact center’s operations, quality of service, agent training, and the customer experience.
How it works
These technical details feature an architecture diagram to illustrate how to effectively use this solution. The architecture diagram shows the key components and their interactions, providing an overview of the architecture's structure and functionality step-by-step.
Well-Architected Pillars
The architecture diagram above is an example of a Solution created with Well-Architected best practices in mind. To be fully Well-Architected, you should follow as many Well-Architected best practices as possible.
Disclaimer
The sample code; software libraries; command line tools; proofs of concept; templates; or other related technology (including any of the foregoing that are provided by our personnel) is provided to you as AWS Content under the AWS Customer Agreement, or the relevant written agreement between you and AWS (whichever applies). You should not use this AWS Content in your production accounts, or on production or other critical data. You are responsible for testing, securing, and optimizing the AWS Content, such as sample code, as appropriate for production grade use based on your specific quality control practices and standards. Deploying AWS Content may incur AWS charges for creating or using AWS chargeable resources, such as running Amazon EC2 instances or using Amazon S3 storage.
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