Fraud Detection with Pindrop and Amazon Connect

Reduce call center fraud and improve customer authentication

Pindrop Protect is an advanced call center fraud detection and prevention solution that is seamlessly integrated with Amazon Connect, helping you deploy a secure, scalable, and cost-effective call center solution with ease. By using Phoneprinting™ 2.0 technology to quickly identify fraudulent callers, Pindrop helps you mitigate the impact of targeted attacks on your call center. Instead of relying solely on the call center’s skill in identifying fraudulent activity, Pindrop extracts 1,380 audio features from the call data, then uses machine learning technology to generate a risk score for each caller, helping you optimize the customer experience and keep your organization protected.

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  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Get help
  • Learn
  • Learn

    Solution highlights:

    • Reduces average call handling time by allowing you to build custom call flows aligned to risk scores
    • Improves customer experience by minimizing the use of knowledge-based authentication
    • Defends against account takeovers by minimizing the impact of spoofing, voice distortion, and other tactics used to beat knowledge-based authentication

    Key features provided by this contact center solution:

    • Phoneprinting uses characteristics of the device being used to call to identify potentially fraudulent activity
    • Pindrop Network stores metadata from thousands of calls to detect spoofing, analyze behavior, and score risk
    • Custom Call Flows allow you to give different levels of authentication to different callers based on risk scores
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    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

  • Launch
  • Launch

    You can launch Pindrop for Amazon Connect utilizing an AWS Quick Start integration.

    The AWS Quick Start integrations for Amazon Connect follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your demands and business objectives.

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  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

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  • Purchase
  • Purchase

    You are responsible for the cost of the AWS services used while running this Quick Start reference deployment. The AWS CloudFormation templates for this Quick Start include configuration parameters that you can customize. Some of these settings, such as instance type, will affect the cost of deployment.

    See the pricing pages for each AWS service you will be using for cost estimates.

    You can contact Pindrop to get an API key for Pindrop API invocation and to learn more about Pindrop purchasing.

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  • Get help
  • Get help

    Discover value from this solution by gaining access to AWS credits to support a Proof-of-Concept (POC) and consulting offers from APN Partners with validated Amazon Connect consulting capabilities that include AWS co-investments. Click below for more information.

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    AWS Credits
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Learn more about Amazon Connect

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