Speech Recognition and Analytics with VoiceBase and Amazon Connect

Gain powerful insights with API-powered speech transcription and a proprietary analytics platform

Organizations are always looking for ways to optimize customer service and the overall experience that customers have with their brand. But understanding what it is that customers want from your organization without all the relevant data can be difficult. VoiceBase is a cloud-based speech analytics and speech-to-text provider that helps organizations harness spoken information to make better business decisions. VoiceBase has a proprietary deep learning neural network speech engine that is built on a secure and scalable REST API structure. It embeds speech-to-text, knowledge extraction, conversational analytics, and predictive analytics capabilities into your Amazon Connect contact center. This technology makes it possible for organizations like yours to leverage artificial intelligence (AI) to help train your agents and improve customer satisfaction.

  • Learn
  • Launch
  • Work with an APN Partner
  • Purchase
  • Learn
  • Learn

    Solution highlights:

    • Optimized customer experience: Gain a deeper understanding of your customers’ pain points and needs
    • High accuracy: Leverage neural network speech engine technology
    • Cost-efficiency: Experience minimal upfront investments with pay-as-you-go pricing
    • Enhanced security: Utilize a solution that’s PCI audited and PCI DSS Level 1 Certified
    • Enterprise-grade: Scale up and down quickly and efficiently
    • Customizable service levels: Choose priority processing levels to meet your timing needs

    Key features provided by this contact center solution:

    • Summarize content into topics, keywords, and entities
    • Discover speaker intention and predict future behavior with next generation AI
    • Automatically scrub sensitive data (PCI, SSN, PII) from both the audio file and text transcript of calls
    • Add unique words such as industry-specific acronyms and company names to the VoiceBase speech engine dictionary

    Amazon Web Services (AWS) and AWS Partner Network (APN) Partners streamline your implementation and adoption of speech recognition and analytics solutions integrated with Amazon Connect. To better leverage the benefits of these solutions, see our VoiceBase solution brief. VoiceBase has specifically collaborated with AWS to enable success for organizations looking to better understand customer interactions and optimize customer service initiatives.

  • Launch
  • Launch

    You can launch VoiceBase’s speech-to-text and analytics services through an AWS Quick Start integration.

    The AWS Quick Start integrations for Amazon Connect follow best practices from AWS for the highest level of security and availability. You can deploy solutions, as needed, based on your demands and business objectives.

  • Work with an APN Partner
  • Work with an APN Partner

    APN Partners offer consulting offers for Amazon Connect to help you quickly discover value from this solution. Follow these links to find more about these APN Partners and their consulting offers, and to request more information or support.

  • Purchase
  • Purchase

    You will be charged for your VoiceBase per minute pricing directly by VoiceBase. Speak with a sales specialist at VoiceBase to learn more about pricing.

    You are responsible for the cost of the AWS services used while running this Quick Start reference deployment. The AWS CloudFormation templates for this Quick Start include configuration parameters that you can customize. Some of these settings, such as instance type, will affect the cost of deployment.

    See the pricing pages for each AWS service you will be using for cost estimates.


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