[AWS GenAI Loft] Beyond Auto-Replies: Building an AI-Powered E-commerce Support system
GenAI Loft | Parigi
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IN PRESENZA
Corneliu CROITORU | Sr. Edge Prototype Architect; AWS, Anthony BERNABEU | IoT Prototyping Architect; AWS
Français
Station F - Bureau AWS ( Zone Share - River Side - 1er étage), 5 Parvis Alan Turing, Paris, FR
400 – Esperto
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Learn how to create an AI-driven system for automated e-commerce customer email support. This workshop shows you how to set up and use specialized AI agents with the Multi-Agent Orchestrator framework, combining automatic processes with human oversight. You'll explore how to handle incoming emails, route them smartly, create automated responses, and have humans check the work, giving you a complete approach to mixing AI efficiency with human expertise in customer support.
The main focus of this workshop is the Multi-Agent Orchestrator, a flexible and framework tool for managing multiple AI agents and handling complex conversations. You can use it to build anything from a simple chatbot to a complex AI system that fits your needs.
Features:
- Intelligent Classification — Dynamically route queries to the most suitable agent based on context and content.
- Flexible Agent Responses — Support for both streaming and non-streaming responses from different agents.
- Context Management — Maintain and utilize conversation context across multiple agents for coherent interactions.
- Pre-built Agents and Classifiers — A variety of ready-to-use agents and multiple classifier implementations available.